The value of investing in people
$2,500,000+
Love’s Travel Stops
A development program built around the frontline.
With Reliant’s Talent Management System, Love’s connected role-specific training and performance management to help its people grow—and deliver a stronger store experience.
Real world results
People development.
Business impact.
A customer success storyAnnual employee
30%
Less employee turnover
Average reduction per store
25%
Higher mystery shop scores
Improvement in the store experience
Results from Love’s employee development program with Reliant.
The customer’s perspective
“Utilizing Reliant’s Talent Management System, Love’s Travel Stops has implemented a world-class training program recognized as a CLO Learning Elite Program in 2013, 2014, and 2015.”
Development at every level
Great service starts with well-prepared people. Love’s invested in training tailored to roles throughout the business, from frontline customer service to regional and divisional leadership. That commitment put employee development at the center of the store experience, with learning designed around the responsibilities of each position.
Learning and performance, together
Beginning in 2008, Love’s partnered with Reliant to bring training and performance management together through a cloud-based Talent Management System. Working collaboratively, Love’s and Reliant developed and refined learning initiatives that supported employee development at every level of the organization. By combining technology, innovative training programs, and consistent performance evaluation, the partnership helped Love’s strengthen accountability and support continuous improvement across its stores and leadership teams.
Results that reached the store
Love’s achieved an average 30% reduction in employee turnover per store, a 25% increase in mystery shop scores, and more than $2.5 million in annual employee turnover savings. The program also delivered higher training completion, stronger assessment scores, and improved overall employee performance scores—connecting employee development with measurable business results.
Recognition for a commitment to learning
Love’s earned Chief Learning Officer’s LearningElite recognition in 2013, 2014, 2015, 2017, 2019, 2020, and 2021, including Gold awards in 2015 and 2020. These honors recognized Love’s investment in employee development and the effectiveness of its learning programs. Throughout their partnership, Reliant was proud to collaborate with Love’s in developing and supporting learning and talent management initiatives that contributed to its award-winning approach to employee development.
Ready to build a stronger workforce?
Let’s talk about your people, your priorities, and the next step.